Refund policy for Beds

Refund Policy for Beds

Damaged/Faulty Goods

If the bed is delivered by us and It gets damaged in transit. We will send replacements for damaged parts. If the bed gets damaged by you (the customer) during transit or by your customer during assembly then there will be a charge.

Unwanted Goods / Wrongly Ordered Goods

If the customer doesn’t like the bed or ordered by mistake, we offer 7 day refund policy from the date of delivery as long as the item is returned in its full original packaging.

It is the responsibility of the Buyer to arrange Delivery of Unwanted / Wrongly Ordered Goods back to the seller, at the Buyers expense.
Items must be returned Unmarked and in the Original Packaging please.

Collection of Unwanted / Wrongly Ordered Goods

If you would prefer that we Completecomfortbeds to arrange to pick up of the Goods. it will cost you (the Buyer) the collection charge of between £50 + VAT and £120+ VAT per transaction depending on the size and weight of each order, the postcode area the goods will be returned from, and any additional charges that the courier company may charge us due to fail collection attempts, their storage or anything like that.


The refund will be processed only after we receive the returned product back into our warehouse.


We offer 12 months warranty in all our products, as long as it is a manufacturer fault and not a damage caused by misuse.

What is not covered in the Warranty

Deliberate damage or misuse including the manufacturer's instructions not being followed.
Use other than domestic, excessive soiling or unsanitary condition.
Accidental damage, incorrect or faulty installation.
Damage due to weather such as lightning, flooding and high winds.
The cost of materials and labour charges for which the manufacturer is held responsible under the terms of any guarantee or warranty.
Normal ageing or wear and tear including mattress settlement and "dipping".
Work for which the manufacturer has recalled the product.
Loss of or damage to accessories.
Noises caused by the use of the product.
Smells which most new products have but wear off after a period of time.
Damage caused by foreign objects or substances not normally associated with the product.
Repairs carried out by the persons not authorised by us or without prior approval.
Any routine maintenance, cleaning, realignment, modification, installation, or transit.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and will forward you our return address for you to send your item to. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

To return your product, you should mail us your address to and we will forward you our return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.